Refund Policy

1. Introduction

This Refund Policy outlines the terms and conditions under which refunds will be granted for services provided by Nexus Group. By registering and purchasing our services, you agree to the terms outlined below.

2. Eligibility for Refunds

Refunds may be considered under the following specific circumstances:

• In case of a technical error in the transaction that results in an incorrect or double charge.
• If a service (e.g., ID generation) is not delivered/activated within the promised timeframe due to technical failure on our end.
• For any other valid reason as strictly determined by Nexus management upon review.

3. Refund Request Process

To initiate a refund request, please adhere to the following steps:

• Contact our support team via email at info@acenexus.in.
• Include your Transaction ID, Registered Mobile Number, and a detailed reason for the refund request.
• Submit your request strictly within 30 days of the transaction date.

4. Processing Timeline

Once a request is received, it will be verified by our accounts team. The refund will be processed and approved within 7 working days. You will be notified via email regarding the status. Upon approval, the amount will be credited back to the original source account within 2 working days.

5. Non-Refundable Situations

Refunds will NOT be granted in the following scenarios:

• Registration fees or Subscription plans once the User ID/Service has been successfully generated/activated.
• Service requests made outside of the defined terms and conditions.
• Refund requests submitted after 30 days from the transaction date.
• Any services that have already been utilized or consumed fully by the user.

6. Contact Us

If you have any questions or concerns regarding this policy, please reach out to us: